FAQs
Orders
Do I need to set up an account to place an order?
You can shop without creating an account. However, register with us and you'll be able to track your orders, review past purchases, save your address and payment details so you can shop even quicker next time, manage your email preferences, be part of our loyalty scheme and get early access to exclusive sale offers and events.
What if the product color is different from the picture?
We do our best to ensure that the product descriptions and photographs provided on the website are accurate. However due to the lighting used in the shoot and your device display, slight color variations are expected. We do not accept responsibility for slight variations in color or style.
Which payment methods are available?
We offer Cash on Delivery (COD) and Credit/Debit card payment options to our customers.
Can I change my order?
Yes, you can change your order within the first 24 hours of placing the order. Once your order is dispatched, it cannot be changed.
Why was my order cancelled?
Peeru reserves the right to cancel orders for reasons such as, but not limited to, the item is out of stock, pricing errors, or the credit card payment is declined by the issuing financial institution.
Shipping
How long does it takes to dispatch the order?
We will usually dispatch your order within 48 hours of it being placed on our website. Orders for “Made to order” or “Stitched” items will be shipped as specified on the relevant product page.
What about orders placed on pre-booking or restock?
Pre-booked orders will usually be shipped on or just before the launch date of the collection. Orders placed during restock will be shipped as per the date mentioned on the product page.
Which courier do you use to ship your orders?
We use PostEx as our primary courier to deliver orders within Pakistan.
How long does it take to deliver my order?
Once your order is dispatched, it takes 3-4 working days for your order to be delivered anywhere in Pakistan. Delivery times within Pakistan vary depending on the city and availability of the consignee. For all Cash on Delivery (COD) orders, you will need to pay the rider first before getting the shipment.
What happens if I am not home and I miss delivery?
The courier will make three attempts to deliver your order and they will also contact you to arrange delivery. After three attempts it will be returned to us.
How do I track my order?
Once your order is shipped you will receive all the tracking information from us by email, which you can use to track your order. You can track your order by logging into your account on the website or by contacting us. You can also track your order on PostEx’s website: https://postex.pk/tracking.
Returns & Exchange
Do you offer exchanges?
We will only exchange any product(s), if the product(s) received has any kind ofmanufacturing defect or we have delivered a wrong order. Contact our customer careby emailing us images of defected product at info@peerustores.com or whatsappus on +92 307 7860813 within 3 days of delivery.
After our team reviews the product,you will be offered an exchange with same price value product or you will be issued acoupon of same value valid for online store ONLY, which can be used to buy item(s)in future. Please note that the product must be unused along with the purchase invoice.
Do you offer returns/refunds?
Peeru Stores strictly follows ‘NO refund’ policy.
Do you have an exchange or return policy for Sale Items?
Items bought on sale cannot be exchanged. If an item bought on regular price goes on
sale, it will be exchanged at sale price.
How do I lodge a complaint?
You can contact us via email: peeruonline@gmail.com or via phone/WhatsApp at +92 3210161114
Other
What is your privacy policy?
Please refer to our Privacy policy for complete details on how we use your data.
What if am not satisfied with your service?
We try our best to serve all our customers to their satisfaction. In rare cases, if there is a dispute, we will take into account all the details and refer your case to the management. The final decision will however rest with our management.
